--- title: How can I edit and retry a failed transaction? description: If your transaction fails due to wrong bank information or insufficient funds, you can easily edit and retry the payment from your dashboard. --- [Skip to content](https://help.jetpay.baselinepayments.com/how-can-i-edit-and-retry-a-failed-transaction#main-content) [More support](https://help.jetpay.baselinepayments.com/kb-tickets/new?hsLang=en) ![](https://help.jetpay.baselinepayments.com/hs-fs/hubfs/Jetpay_Logo_Tag-1.png?width=100&height=75&name=Jetpay_Logo_Tag-1.png) Open main navigation Close main navigation - [More support](https://help.jetpay.baselinepayments.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.jetpay.baselinepayments.com/?hsLang=en) 2. [For Jetpay Merchants](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en) # How can I edit and retry a failed transaction? ## If your transaction fails due to wrong bank information or insufficient funds, you can easily edit and retry the payment from your dashboard. ### Why did your transaction fail? 1. #### Incorrect bank information If your contact has entered the wrong bank details during checkout, the payment will fail. You can update your contact's bank information from your dashboard. To do so, click on the failed payment on the transactions table on your dashboard. Then, click on '*Update Contact Bank Details*' button on the side panel. You can re-enter the correct [routing information](https://help.jetpay.baselinepayments.com//where-can-i-find-my-routing-information?hsLang=en) for your contact's bank account and re-try the payment. **Hint**: Ask your contact for a copy of a void cheque or direct deposit form to confirm the correct bank details. 2. #### Insufficient funds If your payment failed due to insufficient funds in the payor's bank account, you can retry the transaction once you have ensured sufficient funds have been added to the withdrawal account. To do so, click on the failed payment on the transactions table on your dashboard. Then, click on '*Retry Transaction*' button on the side panel. Once you have ensured sufficient funds have been added to the withdrawal account, click '*Retry*'. 3. **Other reasons** If you are unable to edit and retry a failed transaction by following the instructions above, please reach out to our support team at [support@baselinepayments.com](mailto:support@baselinepayments.com). #### Please note: For security reasons, you are able to retry a transaction only once. If you need further assistance, our support team will gladly help you out at [support@baselinepayments.com](mailto:support@baselinepayments.com)   --- ***[Sign in](https://jetpay.baselinepayments.com/auth/login)** to your Jetpay account.* *Don't have an account yet? It's easy to get started - **[sign up](https://jetpay.baselinepayments.com/auth/register/).*** - [For Jetpay Merchants](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#main-content) - [Getting Started](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#getting-started) - [Banking Details](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#banking-details) - [Receive Payments](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#receive-payments) - [Send Payments](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#send-payments) - [Resources for Contacts and Suppliers](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#resources-for-contacts-and-suppliers) - [For Customers / Suppliers](https://help.jetpay.baselinepayments.com/for-customers-suppliers?hsLang=en) - [Bank Accounts FAQ](https://help.jetpay.baselinepayments.com/bank-accounts-faq?hsLang=en#main-content) - [Setting-up your account](https://help.jetpay.baselinepayments.com/bank-accounts-faq?hsLang=en#setting-up-your-account) - [General FAQ](https://help.jetpay.baselinepayments.com/general-faq?hsLang=en) - [Payouts and Reporting](https://help.jetpay.baselinepayments.com/payouts-and-reporting?hsLang=en) - [Contact Jetpay](https://help.jetpay.baselinepayments.com/contact-jetpay?hsLang=en#main-content) - [Can't find what you're looking for?](https://help.jetpay.baselinepayments.com/contact-jetpay?hsLang=en#cant-find-what-youre-looking-for) [![Chill listening crop-3](https://help.jetpay.baselinepayments.com/hs-fs/hubfs/Jetpay%20Logos/favicon-96x96.png?width=25&height=29&name=favicon-96x96.png "Chill listening crop-3")](http://jetpayit.com) 2288 Manitoba st., Vancouver, BC V5Y 4B5 [mailto:support@baselinepayments.com](mailto:support@baselinepayments.com) Copyright © 2025, Baseline Payments