--- title: How can I send a payment reminder? description: Reminding a customer or supplier of their pending payment can help complete your transaction faster. --- [Skip to content](https://help.jetpay.baselinepayments.com/how-can-i-send-a-payment-reminder#main-content) [More support](https://help.jetpay.baselinepayments.com/kb-tickets/new?hsLang=en) ![](https://help.jetpay.baselinepayments.com/hs-fs/hubfs/Jetpay_Logo_Tag-1.png?width=100&height=75&name=Jetpay_Logo_Tag-1.png) Open main navigation Close main navigation - [More support](https://help.jetpay.baselinepayments.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.jetpay.baselinepayments.com/?hsLang=en) 2. [For Jetpay Merchants](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en) 3. [Receive Payments](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#receive-payments) # How can I send a payment reminder? ## Reminding a customer or supplier of their pending payment can help complete your transaction faster. ### Sending a payment reminder You can send payment reminders to your customers or suppliers at any time by following the steps below: 1. Select *'Payments'* from the Jetpay dashboard at the top of the screen. 2. Click on the payment details of the contact to whom you want to send a payment reminder. ![](https://help.jetpay.baselinepayments.com/hs-fs/hubfs/Screen%20Shot%202021-05-14%20at%2011-43-30%20AM-png.png?width=688&height=32&name=Screen%20Shot%202021-05-14%20at%2011-43-30%20AM-png.png) 3. Click on the envelope icon in the top right corner of the payment details dashboard. 4. To send your customer or supplier a reminder of the pending payment request click *'Resend email'*.  ![](https://help.jetpay.baselinepayments.com/hs-fs/hubfs/Screen%20Shot%202021-05-14%20at%2011-38-40%20AM-png.png?width=369&name=Screen%20Shot%202021-05-14%20at%2011-38-40%20AM-png.png) 5. Your contact will receive an email reminder for the pending payment. We will send you an email notification once your contact has authorized the request.   --- ***[Sign in](https://jetpay.baselinepayments.com/auth/login)** to your Jetpay account.* *Don't have an account yet? It's easy to get started - **[sign up](https://jetpay.baselinepayments.com/auth/register/).*** - [For Jetpay Merchants](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#main-content) - [Getting Started](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#getting-started) - [Banking Details](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#banking-details) - [Receive Payments](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#receive-payments) - [Send Payments](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#send-payments) - [Resources for Contacts and Suppliers](https://help.jetpay.baselinepayments.com/for-jetpay-merchants?hsLang=en#resources-for-contacts-and-suppliers) - [For Customers / Suppliers](https://help.jetpay.baselinepayments.com/for-customers-suppliers?hsLang=en) - [Bank Accounts FAQ](https://help.jetpay.baselinepayments.com/bank-accounts-faq?hsLang=en#main-content) - [Setting-up your account](https://help.jetpay.baselinepayments.com/bank-accounts-faq?hsLang=en#setting-up-your-account) - [General FAQ](https://help.jetpay.baselinepayments.com/general-faq?hsLang=en) - [Payouts and Reporting](https://help.jetpay.baselinepayments.com/payouts-and-reporting?hsLang=en) - [Contact Jetpay](https://help.jetpay.baselinepayments.com/contact-jetpay?hsLang=en#main-content) - [Can't find what you're looking for?](https://help.jetpay.baselinepayments.com/contact-jetpay?hsLang=en#cant-find-what-youre-looking-for) [![Chill listening crop-3](https://help.jetpay.baselinepayments.com/hs-fs/hubfs/Jetpay%20Logos/favicon-96x96.png?width=25&height=29&name=favicon-96x96.png "Chill listening crop-3")](http://jetpayit.com) 2288 Manitoba st., Vancouver, BC V5Y 4B5 [mailto:support@baselinepayments.com](mailto:support@baselinepayments.com) Copyright © 2025, Baseline Payments